Terms & Conditions
apldo Online Casino

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and apldo ("apldo," "we," "us," or "our") governing your access to and use of the apldo website located at apldo.com, its subdomains, the apldo mobile application, and all related services, features, content, and functionality (collectively, the "Platform").

By accessing the Platform, creating an account, making a deposit, or participating in any game or promotion offered by apldo, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with apldo's Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

2 Eligibility

To register and maintain an account on apldo, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. apldo strictly enforces the minimum age requirement of 21 years in accordance with applicable Philippine gaming regulations. Any person found to be under 21 years of age will have their account immediately suspended and any deposits returned, less any applicable processing fees.
• You must be a natural person. Corporate entities, trusts, and other non-individual legal persons are not permitted to hold player accounts on apldo.
• You must not be a resident of, or accessing the Platform from, any jurisdiction where online gambling is prohibited by applicable law.
• You must not be an employee, contractor, director, officer, or immediate family member of apldo or any of its affiliated companies, game providers, or payment processors.
• You must not have been previously excluded from the apldo Platform through a self-exclusion request or a Platform-initiated ban.
• You must have the legal capacity to enter into a binding contract under the laws of your jurisdiction.

3 Account Registration

Each player is permitted to hold only one (1) active account on the apldo Platform. The creation of multiple accounts by a single individual ("multi-accounting") is strictly prohibited and will result in the permanent closure of all associated accounts and the forfeiture of any bonus funds held therein.

When registering an account, you agree to:

• Provide accurate, current, and complete information as requested during the registration process, including your full legal name, date of birth, residential address, and valid contact details.
• Maintain and promptly update your account information to ensure it remains accurate and complete at all times.
• Keep your account credentials, including your username and password, strictly confidential and not share them with any third party.
• Notify apldo immediately upon becoming aware of any unauthorized access to or use of your account.
• Accept full responsibility for all activity conducted through your account, whether or not authorized by you.

apldo reserves the right to refuse account registration to any applicant at its sole discretion, without obligation to provide a reason for such refusal.

4 Deposits & Withdrawals

apldo supports deposits and withdrawals via the following payment methods available to Philippine-based players: GCash, PayMaya, BDO, BPI, and Metrobank. Supported payment methods and their associated limits are subject to change at apldo's discretion with reasonable notice provided to players.

Deposits:

• All deposits must be made from a payment account registered in your own name. apldo does not accept deposits from third-party accounts.
• Minimum and maximum deposit amounts are displayed within the apldo cashier at the time of transaction.
• apldo does not charge fees on standard deposits; however, your payment provider may apply their own transaction fees.
• Deposits are credited to your apldo account upon confirmation from the relevant payment provider.

Withdrawals:

• Withdrawals will only be processed to a payment account registered in the same name as your apldo account.
• apldo reserves the right to require identity verification before processing any withdrawal request.
• Withdrawal processing times are estimated and not guaranteed. GCash and PayMaya withdrawals are typically processed within one (1) hour for verified accounts. Bank transfers to BDO, BPI, and Metrobank are typically processed within one (1) to three (3) business hours.
• apldo reserves the right to delay or withhold withdrawal processing pending completion of any ongoing investigation into suspected fraud, bonus abuse, or breach of these Terms.
• Minimum withdrawal amounts are displayed within the apldo cashier at the time of the withdrawal request.

5 Bonuses & Promotions

apldo offers various bonuses and promotional offers to eligible players from time to time. All bonuses and promotions are subject to the specific terms and conditions published alongside each offer, in addition to these general Terms. In the event of any conflict between a promotion-specific term and these Terms, the promotion-specific term shall prevail with respect to that promotion only.

General bonus conditions applicable to all apldo promotions unless otherwise stated:

• Bonuses are available to eligible registered players only. apldo reserves the right to determine eligibility for any bonus or promotion at its sole discretion.
• Each bonus offer may only be claimed once per player, per household, per device, and per IP address, unless the specific promotion terms expressly state otherwise.
• Bonus funds are subject to wagering requirements before they may be withdrawn as real money. The applicable wagering requirement multiplier will be clearly stated in the promotion terms at the time of the offer.
• apldo reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice, provided that any bonus already accepted and in active use by a player will be honoured under the terms applicable at the time of acceptance.
• Bonuses obtained through fraudulent means, including but not limited to the use of multiple accounts, the provision of false information, or collusion with other players, will be forfeited and the relevant accounts closed.
• Winnings generated from bonus funds in excess of any applicable maximum bonus win cap will be removed from the player's account balance.

6 Gameplay Rules

All games available on the apldo Platform are operated using certified random number generator (RNG) technology. Game outcomes are entirely random and cannot be predicted, manipulated, or influenced by apldo, the game provider, or any player.

• Each game on apldo is governed by its own individual game rules, which are accessible within the game interface. Players are responsible for reading and understanding the rules of each game before placing wagers.
• In the event of a discrepancy between the result displayed on a player's device and the result recorded on apldo's server, the server record shall be the definitive and binding result.
• apldo reserves the right to void any game round or wager where a technical malfunction, software error, or communication failure has materially affected the outcome of that round.
• Bets placed after the official close of a betting window, whether due to latency, connectivity issues, or any other reason, may be voided at apldo's discretion.
• apldo publishes Return to Player (RTP) percentages for all games. These figures represent theoretical long-term averages and do not guarantee individual session outcomes.
• Players may not use any automated software, bots, scripts, or artificial intelligence tools to interact with apldo games or the Platform in any way.

7 Prohibited Conduct

The following conduct is strictly prohibited on the apldo Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of funds, and referral to relevant law enforcement authorities:

• Providing false, misleading, or fraudulent information during registration or at any subsequent point.
• Registering or operating more than one account on the apldo Platform.
• Using the Platform while under the age of 21.
• Engaging in any form of money laundering, fraud, or other financial crime through the Platform.
• Colluding with other players to gain an unfair advantage in any game.
• Using any software, tool, or method to gain an unfair advantage, including but not limited to bots, scripts, exploits, or game vulnerabilities.
• Attempting to reverse-engineer, decompile, or otherwise tamper with any part of the apldo Platform or its underlying software.
• Engaging in any conduct that disrupts, damages, or impairs the normal operation of the Platform or the experience of other players.
• Accessing the Platform from a jurisdiction where online gambling is prohibited by applicable law.
• Charging back or reversing any deposit made to your apldo account after wagering has occurred.

8 Responsible Gaming

apldo is committed to promoting responsible gaming practices across its entire player base. Gaming on apldo is intended to be a form of entertainment. If gaming ceases to be enjoyable or begins to negatively affect your finances, relationships, or wellbeing, apldo strongly encourages you to make use of the responsible gaming tools available on the Platform.

apldo provides the following responsible gaming tools to all registered players at no cost:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your apldo account.
• Loss Limits: Set limits on the maximum amount you are willing to lose within a defined period.
• Session Time Limits: Set a maximum duration for each gaming session, after which you will be automatically logged out.
• Reality Check Notifications: Receive periodic reminders showing the time elapsed and net result of your current session.
• Cooling-Off Periods: Temporarily suspend your account for a period of your choosing, from 24 hours up to 30 days.
• Self-Exclusion: Permanently exclude yourself from the apldo Platform. Self-exclusion requests are irreversible and will be actioned within 24 hours of receipt.

9 Intellectual Property

All content on the apldo Platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall look and feel of the Platform, is the exclusive property of apldo or its licensors and is protected by applicable intellectual property laws.

• You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the apldo Platform solely for your personal, non-commercial entertainment purposes.
• You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the apldo Platform without the prior written consent of apldo.
• The apldo name, logo, and all related marks are trademarks of apldo. You may not use any apldo trademark without prior written authorisation.
• Any feedback, suggestions, or ideas you submit to apldo regarding the Platform may be used by apldo without restriction or compensation to you.

10 Privacy & Data

apldo collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the apldo Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

apldo implements industry-standard security measures to protect your personal and financial data, including SSL encryption across all Platform communications and segregated storage of player financial data. For full details on how apldo handles your data, please review the Privacy Policy.

11 Limitation of Liability

To the fullest extent permitted by applicable law, apldo, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the apldo Platform, including but not limited to:

• Loss of winnings or profits resulting from technical malfunctions, server downtime, or connectivity issues beyond apldo's reasonable control.
• Any interruption, suspension, or termination of the Platform or any game, whether scheduled or unscheduled.
• Unauthorised access to your account resulting from your failure to maintain the confidentiality of your login credentials.
• Any loss or damage arising from your reliance on information provided on the Platform.

apldo's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your apldo account in the thirty (30) days immediately preceding the event giving rise to the claim.

12 Account Termination

apldo reserves the right to suspend, restrict, or permanently close any player account at any time and without prior notice if apldo reasonably believes that:

• You have breached any provision of these Terms.
• Your account has been used for fraudulent, illegal, or abusive purposes.
• Continued operation of your account poses a risk to apldo, other players, or the integrity of the Platform.
• You have provided false or misleading information during registration or at any subsequent point.
• You are under the age of 21.

Upon account closure for breach of these Terms, apldo reserves the right to withhold any balance held in the account pending investigation. Where no breach is found, any remaining real-money balance (excluding bonus funds) will be returned to you via your registered payment method within a reasonable timeframe.

You may close your apldo account at any time by contacting the apldo support team. Voluntary account closure requests will be processed within five (5) business days. Any remaining real-money balance will be returned to your registered payment method following completion of any outstanding verification requirements.

13 Amendments to These Terms

apldo reserves the right to amend, update, or replace these Terms at any time. Where changes are material, apldo will provide reasonable notice to registered players via email or a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the apldo Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and close your account before the effective date of the changes.

The date of the most recent revision to these Terms is displayed at the top of this page. apldo recommends that you review these Terms periodically to stay informed of any updates.

14 Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with applicable law. apldo operates in compliance with applicable Philippine gaming regulations and the oversight framework of the Philippine Amusement and Gaming Corporation (PAGCOR) where applicable.

In the event of a dispute between you and apldo, you agree to first contact apldo's customer support team to seek an informal resolution. apldo will make reasonable efforts to resolve any dispute within fifteen (15) business days of receiving written notice of the dispute.

If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines for resolution of the dispute.

15 Contact Us

If you have any questions, concerns, or complaints regarding these Terms or the apldo Platform, please contact the apldo support team. Our support agents are available 24 hours a day, seven days a week via live chat on the Platform.

You may also reach apldo by email. Our support email address is: [email protected]